Introduction
Thank you for shopping with shozshopbd.com. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a simple refund and return policy to make your shopping experience easy and hassle-free.

Returns
We accept returns on most products within 7 days (or as specified per product) from the date of delivery, provided the following conditions are met:

The item must be unused and in its original packaging.
The item must be unopened if it was sealed.
The item must be in new, resalable condition.
Proof of purchase (order number, invoice, or receipt) is required for all returns.
Non-returnable items:

Personalized or custom products
Intimate or sanitary goods for health and hygiene reasons
Gift cards or downloadable software
Refund Process
Once we receive and approve your return, the refund will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed after we receive your returned product.

Partial Refunds:
If the product is not returned in its original condition, is damaged, or missing parts, a partial refund may be issued based on the circumstances.

How to Request a Return or Refund
Contact Us: Email our customer support at admin@sohozshopbd.com
Provide your order number
Specify the item(s) you want to return
Give the reason for return
Approval: Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send the product back.
Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival. We recommend using a trackable shipping service.
Exchanges
If you want to exchange a product (for a different size, color, or model), follow the same process as a return. Once the original item is returned and the refund is processed, you can place a new order for the replacement item.

Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery. We will provide a full refund or replacement. Return shipping charges will not apply in this case.

Late or Missing Refunds
If you haven’t received a refund after 7 business days, check with your bank or mobile payment provider. If the refund still hasn’t been received, contact us at admin@sohozshopbd.com.

Shipping & Returns within Bangladesh
Delivery and return charges are applicable based on your location unless the product is defective.
For Dhaka City: Standard delivery and return charges apply (see shipping info during checkout).
Outside Dhaka: Charges vary depending on courier services.
Customer Satisfaction
Our goal is to provide high-quality products and excellent customer service. If you encounter any issues, contact us and we will resolve your concerns promptly.

Updates to this Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated date.